Rau Plastic Surgery (“we” or “us”) is committed to protecting the privacy and security of your personal information. This privacy policy discloses the privacy practices used in conjunction with www.nkpmedical.com and will notify you of the following:
- what personally identifiable information is collected through the website, how it is used and with whom it may be shared
- what choices are available to you regarding the use of your data
- the security procedures in place to protect your information
- how you can manage your information preferences and/or correct any inaccuracies in the information
- other information regarding your data that may be useful to you.
1. INFORMATION WE COLLECT
PERSONAL INFORMATION & USAGE DATA
We may collect, store and use the following kinds of data:
- information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation)
- information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services
- information that you provide to us for the purpose of registering with us, including your name, address, telephone number, email addresses, etc.
- information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
- any other information that you choose to provide to us;
COOKIES
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Some of our business partners may also use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies. We do not honor the Do Not Track (DNT) web browser privacy preference at this time.
2. HOW WE USE THE INFORMATION WE COLLECT
We may use information collected through the Website to respond to inquiries, schedule and manage consultations or appointments, evaluate insurance eligibility or coverage inquiries, communicate with prospective and existing patients, provide requested information about our procedures and services, operate and improve the Website, understand Website traffic and usage, maintain Website security, prevent fraud or misuse, comply with legal and regulatory obligations, and otherwise operate Rau Plastic Surgery.
Where permitted by law, we may also use contact information to send practice announcements, educational information, promotional communications, or other information we believe may be relevant to you.
You may opt out of promotional email communications at any time by following the unsubscribe instructions included in those messages or contacting us directly. Transactional, administrative, appointment-related, or healthcare-related communications may still be sent when appropriate.
We will use your information to monitor and improve our services. For example, we use Google Analytics to help analyze how our users utilize this website. Google Analytics uses cookies to collect information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to this website. Google Analytics collects only the IP address assigned to you on the date you visit the website, rather than your name or other personally identifying information. We do not combine the information generated using Google Analytics with your personal information. Although Google Analytics plants a persistent Cookie on your web browser to identify you as a unique member the next time you visit the website the Cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
We share aggregated demographic information with our partners and advertisers. We may use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order. We may partner with another party to provide specific services. We will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
3. HOW WE PROTECT THE INFORMATION WE COLLECT
SECURITY
We are committed to protecting the security of your information. We employ reasonable security measures designed to protect your information from unauthorized access, including reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password and firewall-protected) servers. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
COMPLIANCE WITH LAWS AND LAW ENFORCEMENT
We cooperate with government and law enforcement officials to enforce and comply with the law. We may therefore disclose personal information, usage data and any other information about you, if we deem that it is reasonably necessary to: (a) satisfy any applicable law, regulation, legal process (such as a subpoena or court order) or enforceable governmental request; (b) enforce a contract, including investigation of potential violations thereof; (c) detect, prevent, or otherwise address fraud, security or technical issues; or (d) protect against harm to the rights, property or safety of our website, its users or the public as required or permitted by law.
4. HEALTH AND MEDICAL INFORMATION
Certain information that Rau Plastic Surgery receives in connection with providing healthcare services may constitute protected health information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable healthcare privacy laws.
Where information is considered PHI and is subject to HIPAA, our use and disclosure of that information is governed by applicable law and our Notice of Privacy Practices.
This Website Privacy Policy is intended to address our general online privacy practices and does not replace or modify our Notice of Privacy Practices.
Please avoid submitting sensitive medical information through Website features that are not specifically designed for secure patient communications. Established patients should use the appropriate patient portal or other communication method provided by our practice when transmitting sensitive health information.
5. SOCIAL MEDIA
Rau Plastic Surgery may maintain profiles on third-party social media platforms. Information you post, message, comment, or otherwise provide through those platforms is subject to the privacy practices of the applicable social media provider.
Please do not post confidential medical information or sensitive personal information publicly on social media.
6. MISCELANEOUS
LINKS
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
UPDATES
Our privacy policy may change from time to time, and all updates will be posted on this page. Changes become effective upon posting on our website, the date of which is listed at the top of the privacy policy. Use of information we collect now is subject to the privacy policy in effect at the time such information is collected. By continuing to use the website and our services, you agree to be bound by the revised privacy policy.
ACCURACY
You can always review, correct, update, or change the personal information we have on file about you. Upon your request, we will: (1) correct, update or change your personal information; (2) stop sending you messages if you wish to opt out of our direct marketing efforts; and/or (3) disable your account to prevent any future activity through that account. You may make any of these requests by emailing the request to the email address given in our Contact Information below. Please do not email any sensitive information.
RETENTION
We retain information only for so long as it continues to help us monitor or improve the services. The exact length depends on the type of information collected and processed. When personal information or usage data is no longer needed it will be automatically deleted or anonymized.
CONTACT INFORMATION
If you have questions or concerns regarding this privacy policy, please contact us:
Rau Plastic Surgery
1467 Ford Street Ste 101
Redlands, CA 92373
End of Privacy Policy
Rev September 2026